Return & Exchange Policy
At WoW Look, your satisfaction is our priority. If you're unhappy with your purchase, we’re here to help. Please read our return and exchange policy carefully.
✅ Eligibility for Returns
-
Items must be returned within 7 days of receiving your order.
-
Products must be:
-
Unworn and unwashed
-
In original condition with tags and packaging intact
-
Free from stains, perfume, or damage
-
Items not meeting these conditions will not be eligible for return or exchange.
🚫 Non-Returnable Items
The following items cannot be returned or exchanged:
-
Discounted or clearance items
-
Innerwear and hygiene-related items
-
Custom or made-to-order products
-
Items purchased during flash sales or promotional campaigns
🔄 Exchange Policy
-
Exchanges are accepted for size, color, or item variation (if available).
-
Exchange requests must be made within 7 days of delivery.
-
Customers are responsible for the return shipping cost unless the item was defective or sent in error.
❌ Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of receiving the product with clear photos and your order number. We’ll arrange a free replacement or refund where applicable.
💰 Refunds
-
Refunds are issued as store credit or a direct refund (based on the payment method).
-
Refunds will be processed after we receive and inspect the returned item.
-
Shipping charges are non-refundable unless the return is due to an error on our part.
📦 How to Return
-
Contact us at [email protected] with your order number and reason for return.
-
Our team will confirm eligibility and share return instructions.
-
Ship the item to the address we provide, using a trackable service.
📞 Need Help?
If you have any questions, our customer support team is happy to assist.
📧 Email: [email protected]
🌐 Website: www.woowloook.com
